Help Center
SHIPPING
How long does shipping take?
Between 3 – 5 Business Days
Please Note:
These orders are estimates, some orders may arrive after the above estimate due to reasons beyond our control.
Issues in customs or with postal service, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
Please allow up to 14 business days before emailing.
5 – 14 Business Days
Please Note:
These orders are estimates, some orders may arrive after the above estimate due to reasons beyond our control.
Issues in customs or with postal service, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
Please allow up to 14 business days before emailing.
We ship all Bodylab Wears worldwide, the shipping charges will be calculated at checkout.
All training programs are downloadable in PDF format and can be saved to your computer or smartphone. Please ensure you provide an accurate/active email address at check-out, and be sure to check your junk folder if you do not receive your program immediately after purchase. If you have not received the program, please use the contact form to let us know and we will have it resent to you within 24hrs.
ORDERS
We’re unable to make any changes to your order once you have checked out, this includes the following:
• Changing the item or size
• Delivery/billing address
• Adding items to your order
• Shipping method
Unfortunately, we currently do not offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.
We aim to have your return refunded as soon as it has been received back into our warehouse, allowing you to reorder as quickly as possible.
If you need a different size or colour of an item, you will need to place a new order. You will be notified via email when we have processed your refund.
To begin your return, please view our refunds section.
In the unlikely event that we have sent you the wrong item, please contact us immediately with the following information, to ensure that we can get this resolved for you quickly & efficiently:
· Your order number
· The name of the item you did not receive
· The name of the item you received in it’s place
· Clear photographs of the item you have received
Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!
You may be asked to return the incorrect item back to us through our returns process.
All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.